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Ms. O’Toole?” My Nextel push-to-talk vibrated at my hip…

“Ms. O’Toole?” My Nextel push-to-talk vibrated at my hip. “Are you coming?” I grabbed the device and pushed the direct-connect button to shout. “What?” I pressed the thing to my ear as I tried to hear. “Ma’am, this is Sergio at the front desk. The doctor’s with our naked guy. He’s fine—apparently…” quote by Deborah Coonts
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““Ms. O’Toole?” My Nextel push-to-talk vibrated at my hip. “Are you coming?” I grabbed the device and pushed the direct-connect button to shout. “What?” I pressed the thing to my ear as I tried to hear. “Ma’am, this is Sergio at the front desk. The doctor’s with our naked guy. He’s fine—apparently sleeping off a bender. But we got another problem—some guy in Security by the name of Dane is insisting we call the paramedics just to be on the safe side.” I stared at Lyda Sue’s picture on the television, my mind unable to process what I saw. The video switched to the police and a body covered with a white cloth, one delicate hand dangling from the stretcher as they loaded it into the back of an ambulance. Nobody was in a hurry. “Ma’am,””

Deborah Coonts

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

A chaotic scene shows miscommunication and absurdity in a hospital, highlighting how crises can be mishandled.

In simple terms: Hospital chaos reveals communication failures.

Key Takeaway

Improve clear communication in emergencies.

Themes

communication crisis absurdity healthcare

Mood

serious ironic

Type

narrative observational

When to use this quote

  • hospital emergencies
  • team coordination
  • patient safety
  • stress management

Key Concepts

systems theory human error organizational behavior

Questions to Reflect On

  • What steps can prevent miscommunication in emergencies?
  • How does humor affect perception of crisis?
A Different Perspective

Even in chaos, protocols matter.

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