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Less formally, we consider the time it takes someone to…

“Less formally, we consider the time it takes someone to return a phone call, whether meetings are canceled or kept, and whether to-do lists are completed. Reliability” quote by David H. Maister
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““Less formally, we consider the time it takes someone to return a phone call, whether meetings are canceled or kept, and whether to-do lists are completed. Reliability””

David H. Maister

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Reliability measures how consistently a person follows through on commitments like calls, meetings, and tasks.

In simple terms: Reliability is about keeping promises.

Key Takeaway

Be dependable in all interactions.

Themes

trust professionalism efficiency

Mood

serious focused

Type

advice business.

When to use this quote

  • client meetings
  • team projects
  • personal to‑do lists
  • customer support

Key Concepts

accountability time management service quality

Questions to Reflect On

  • How do you verify reliability beyond punctuality?
  • What impact does unreliability have on trust?
A Different Perspective

Reliability alone doesn’t guarantee quality of work.

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