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10. Return calls unbelievably fast Stephanie Wethered, the…

“10. Return calls unbelievably fast Stephanie Wethered, the pastor referred to earlier, does this. She tries to return calls within ten minutes. She says it’s the most trust-creating thing she does; no one expects it, and it demonstrates how much she values the other person. 11.” quote by David H. Maister
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““10. Return calls unbelievably fast Stephanie Wethered, the pastor referred to earlier, does this. She tries to return calls within ten minutes. She says it’s the most trust-creating thing she does; no one expects it, and it demonstrates how much she values the other person. 11.””

David H. Maister

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Highlights rapid response as a trust‑building habit, showing that unexpected speed signals high value for others.

In simple terms: Fast replies build trust; people value quick responses.

Key Takeaway

Respond quickly to show value.

Themes

trust communication customer service relationships

Mood

professional considerate

Type

advice observational

When to use this quote

  • client emails
  • team messaging
  • sales follow‑ups
  • personal texts

Key Concepts

social reciprocity psychology business etiquette

Questions to Reflect On

  • When is rapid response most critical?
  • How can you balance speed with quality?
A Different Perspective

May be unsustainable for all contexts.

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