Do too many executives still indulge in the short-sighted…
“Do too many executives still indulge in the short-sighted habit of issuing orders without taking the slightest pains to explain to those responsible for carrying them out the whyfor and wherefor of the orders? Where employees come in daily and hourly contact with the public, surely it is important that care be taken to fit them to reply intelligently to courteous questions. ""Because them are orders"" isn't a satisfying reply-even less satisfactory to the management than to the public.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Leaders often give orders without explaining purpose, causing confusion and poor customer interaction.
In simple terms: Explain why orders are given to improve staff response.
Key Takeaway
Provide clear rationale for directives.
Themes
leadership
communication
customer service
Mood
frustrated
concerned
Type
advice
instructional
When to use this quote
- staff meetings
- customer inquiries
- training sessions
Key Concepts
organizational behavior
decision making
Questions to Reflect On
- How can leaders balance brevity with necessary context?
- What tools help convey purpose effectively?
A Different Perspective
Employees may lack authority to act on explanations.