“If you are open, vulnerable, disclosing, more likely than not it will be reciprocated and walls will come down.” — Susan Scott Copy Share Image
“As a leader, you get what you tolerate. People do not repeat behavior unless it is rewarded.” — Susan Scott Habits Copy Share Image
“Authenticity is not something you have—it’s something you choose. In” — Susan Scott Authenticity Copy Share Image
“Our power as individuals is multiplied when we gather together as families, teams, and communities with common goals.” — Susan Scott Common goal Copy Share Image
“What matters anywhere in your organization, matters everywhere in your organization.” — Susan Scott Copy Share Image
“A leader’s job is to get it right for the organization, not to be right.” — Susan Scott Leader Copy Share Image
“The truth will set you free - but first it may thoroughly irritate you.” — Susan Scott Copy Share Image
“The great differentiator going forward, the next frontier for exponential growth, the place where individuals and organizations will find a new and… — Susan Scott Change Copy Share Image
“First Globals are ready to go anywhere, experience everything, and work and live in exotic places, and for them, family life takes… — Susan Scott Family life Copy Share Image
“The first thing the attendees saw when they walked in was a poster with the question “What are our mokitas?”—a Papua New… — Susan Scott Animal Copy Share Image
“Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we… — Susan Scott Copy Share Image
“People feel disrespected when they show up and others don't. The message received is that those who arrive late value their own… — Susan Scott Colleagues Copy Share Image
“A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a… — Susan Scott Friendship Copy Share Image
“We resent being talked to. We’d rather be talked with. So will all of the experts and the terminally self-absorbed please leave… — Susan Scott Copy Share Image
“In any situation, the person who can most accurately describe reality without laying blame will emerge as the leader, whether designated or… — Susan Scott Leader Copy Share Image
“Seeking out people with different views, different perspectives, different ideas is often challenging, because it requires us to set aside judgment and… — Susan Scott Different ideas Copy Share Image
“A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a… — Susan Scott Friendship Copy Share Image
“In Henry David Thoreau’s Walden, written during his year in a one-room cabin with few possessions, is this quote: “The cost of… — Susan Scott Copy Share Image
“I shared what I feel is the right way to go, the right course of action, and I suspect some of you… — Susan Scott Copy Share Image
“The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions.… — Susan Scott Customer Copy Share Image
“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they… — Susan Scott Customer Copy Share Image
“Do you view your relationship as something to be endured for the sake of the kids, or because you don’t want to… — Susan Scott Communication Copy Share Image
“I want us all to stop thinking only in terms of accomplishments, of task and completion, of beating the competition, of gathering… — Susan Scott Engagement Copy Share Image
“Disclosing my real thoughts and feelings is risky. Disclosing what I really think and feel frees up energy and expands possibilities. Most… — Susan Scott Disclosing Copy Share Image
“Ask yourself . . . What are my goals when I converse with people? What kinds of things do I usually discuss? Are there other… — Susan Scott Copy Share Image
“I have not yet witnessed a spontaneous recovery from incompetence.” — Susan Scott Healing Copy Share Image
“The big deal is that if employees aren't engaged, your company will suffer.” — Susan Scott Copy Share Image
“Stop talking about inclusion and engagement and start including and engaging in every conversation, every meeting.” — Susan Scott Communication Copy Share Image
“Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent” — Susan Scott Change agent Copy Share Image
“At Sundance, Robert Redford begins meetings by saying, “I am inviting you to influence me. I want to be different when this… — Susan Scott Film Copy Share Image
“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you… — Susan Scott Customer Copy Share Image
“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.” — Susan Scott Innovation Copy Share Image
“I talk about the purposes of fierce conversations. Interrogate reality. Provoke learning. Tackle tough challenges. Enrich relationships.” — Susan Scott Communication Copy Share Image
“Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to… — Susan Scott Communication Copy Share Image
“Principle 4: Tackle your toughest challenge today. Burnout doesn’t occur because we’re solving problems; it occurs because we’ve been trying to solve… — Susan Scott Adversity Copy Share Image
