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Givers have a protective side. In negotiating with a…

“Givers have a protective side. In negotiating with a client, I feel a lot of responsibility for my team, and it makes me more willing to draw a hard line.” Then, she developed a habit of articulating this responsibility to her clients: “When a client makes an unreasonable request, I explain that…” quote by Adam M. Grant
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““Givers have a protective side. In negotiating with a client, I feel a lot of responsibility for my team, and it makes me more willing to draw a hard line.” Then, she developed a habit of articulating this responsibility to her clients: “When a client makes an unreasonable request, I explain that it’s going to stretch my team, or kill them working crazy hours. The client knows I will bend over backward to do what’s right for them, so when I do push back, it has a lot more impact: there’s a good reason for it.””

Adam M. Grant

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Leaders who protect their teams gain credibility, making firm boundaries more persuasive to clients.

In simple terms: Protecting team boosts influence.

Key Takeaway

Use responsibility to set clear limits.

Themes

leadership team protection negotiation

Mood

assertive empathetic

Type

leadership advice

When to use this quote

  • client meetings
  • project planning
  • team management
  • conflict resolution

Key Concepts

psychology boundary setting trust building

Questions to Reflect On

  • How do you balance empathy with firmness?
  • When is it appropriate to push back?
A Different Perspective

Hard lines may strain relationships if overused.

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