“Getting an education is not only a matter of checking the boxes as your life progresses; it is a gift which can… — Susan C. Young Copy Share Image
“Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid… — Susan C. Young Copy Share Image
“Dressing appropriately in one venue may be highly inappropriate in another. Yet every day we see a lack of modesty and taste,… — Susan C. Young Copy Share Image
“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved?… — Susan C. Young Copy Share Image
“When you have paid the price, earned the right, and done the homework to be called an expert, people perceive you differently.” — Susan C. Young Copy Share Image
“Emotional intelligence marks one’s ability to perceive, understand, control, and evaluate his or her emotions.” — Susan C. Young Copy Share Image
“Mindful Awareness. Be fully involved in the moment—right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and… — Susan C. Young Copy Share Image
“Are you ready to explore what it takes to move beyond where you are to where you want to be? You came… — Susan C. Young Copy Share Image
“Whether it is in the way you walk, talk, dress, or behave, your personal brand impacts how people react and respond to… — Susan C. Young Copy Share Image
“Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for… — Susan C. Young Copy Share Image
“Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically,… — Susan C. Young Copy Share Image
“Humor can heal the heart, instill hope, bring people together, and remind them that life isn’t meant to be so doggone serious.… — Susan C. Young Copy Share Image
“I’ve Got to Trust You to Like You People want to do business with people whom they like and trust. If anything… — Susan C. Young Copy Share Image
“Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for… — Susan C. Young Copy Share Image
“Does your appearance accurately convey the message of who you are that you are trying to get across? When trying to make… — Susan C. Young Copy Share Image
“Your mindset brings together your attitude, perceptions, experience, interpretations, opinions, beliefs, values, and understanding to determine how you think, act, walk, talk,… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long… — Susan C. Young Copy Share Image
“The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through,… — Susan C. Young Copy Share Image
“Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.” — Susan C. Young Copy Share Image
“Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it… — Susan C. Young Copy Share Image
“Whether you are in business or simply want to be remembered positively, frankly consider these things: What makes you feel special and… — Susan C. Young Copy Share Image
“Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly… — Susan C. Young Copy Share Image
“Beyond these universal expressions of emotion, there are hundreds of variations which are often a matter of choice, whether consciously or subconsciously.… — Susan C. Young Copy Share Image
“Just as your body has self-regulating mechanisms, like perspiring to cool you down and shivering to warm you up, you can regulate… — Susan C. Young Copy Share Image
“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what… — Susan C. Young Copy Share Image
“It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book,… — Susan C. Young Copy Share Image
“When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Keep your promises. Being punctual… — Susan C. Young Copy Share Image
“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and… — Susan C. Young Copy Share Image
“The "Law of Attraction" simply states: “What you think about, you bring about.” Whatever you focus on will expand and attract more… — Susan C. Young Copy Share Image
“To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right… — Susan C. Young Copy Share Image
“Care enough to take deliberate steps and get ready through thoughtful discipline, research, organization, and effort. It will impress others and give… — Susan C. Young Copy Share Image
“In America, when a man walks in front of a woman it may imply that they are not equals and he is… — Susan C. Young Copy Share Image
“To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power.… — Susan C. Young Copy Share Image
“These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are… — Susan C. Young Copy Share Image
