“Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to… — Susan C. Young Copy Share Image
“Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you… — Susan C. Young Copy Share Image
“It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That… — Susan C. Young Copy Share Image
“When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.” — Susan C. Young Copy Share Image
“Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships… — Susan C. Young Copy Share Image
“People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you… — Susan C. Young Copy Share Image
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with "animation and enthusiasm." This… — Susan C. Young Copy Share Image
“A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being… — Susan C. Young Copy Share Image
“I’ve Got to Trust You to Like You People want to do business with people whom they like and trust. If anything… — Susan C. Young Copy Share Image
“Exaggerating Your Gestures “Have you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who… — Susan C. Young Copy Share Image
“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what… — Susan C. Young Copy Share Image
“To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right… — Susan C. Young Copy Share Image
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in… — Susan C. Young Copy Share Image
“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the… — Susan C. Young Copy Share Image
“Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the… — Susan C. Young Copy Share Image
“The South is known for its "Southern Hospitality," and I feel fortunate to have grown up in such a friendly and caring… — Susan C. Young Copy Share Image
“Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country… — Susan C. Young Copy Share Image
“I once knew a woman who had a reputation as a snob and a gossip. I would avoid her at parties because… — Susan C. Young Copy Share Image
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver… — Susan C. Young Copy Share Image
“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others,… — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable,… — Susan C. Young Copy Share Image
“Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage,… — Susan C.Young Copy Share Image
“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information… — Susan C. Young Copy Share Image
“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.” — Susan C. Young Copy Share Image
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world… — Susan C. Young Copy Share Image
“Leading the Witness. Know the difference! Using questions to manipulate, coerce, or lead people in directions which are not in their best… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
