The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear;… — Harry Gordon Selfridge Copy Share Image
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. — Harry Gordon Selfridge Copy Share Image
“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and… — harry gordon selfridge Copy Share
Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given… — Harry Gordon Selfridge Copy Share
The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader… — Harry Gordon Selfridge Copy Share
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. — Harry Gordon Selfridge Copy Share
Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting… — Harry Gordon Selfridge Copy Share
Get the confidence of the public and you will have no difficulty in getting their patronage. — Harry Gordon Selfridge Copy Share
