““We were cautious in how we set it up, because we were extremely afraid of creating yet another shitty institution that would fail to help people. The ethos had to come first, because our strategies had to come from the right place. The biggest thing we felt we’d lost when we were targeted was our sense of control—even when people meant to help, too often they’d do something that would accidentally end up making things worse. Furthermore, some of the offers of help we’d gotten were stressful, since they came from strangers and were indistinguishable””
