““Our culture doesn't seem to value competence as much as it used to. Now we seem to want to do and get everything as quickly as possible, which often leads to mediocre work and products. It seems to be the exception to find people at stores and businesses who are actually able to help us thoroughly with whatever problems we may have. We accept poor service and poor workmanship as if we deserve it--and when we decide to make a stand about something, it usually has to do with price or rudeness, but not about competence.””
