Experience Quote by Todd C. Williams
““Properly Defining a Project's initiation: Experience teaches that when the customer anticipates something without specifically requesting it, and it is missing from the exclusion list while other nonrequested items are included, the customer argues that the anticipated item is in scope.””
About This Quote
Source Article: Project Management Best Practices, 2019
Describes scope creep when customers expect unrequested features, emphasizing the need for clear exclusions.
In simple terms: Unrequested expectations cause scope issues.
Key Takeaway
Define scope and exclusions early.
Themes
project management
scope creep
customer expectations
communication
Mood
practical
cautious
Type
professional
instructional
When to use this quote
- software development
- construction
- consulting
Key Concepts
risk management
clarity
Questions to Reflect On
- How do you handle hidden expectations?
- What processes prevent scope creep?
A Different Perspective
Clients may resist strict boundaries.
