“If you and I are not having a dialogue, when you're having an argument, the reason the argument happen is because we are not listening to each other. Then, the argument comes in, but if we truly listen instead of hearing, argument will not happen. Then, we'll empathize, and then once the empathy kicks in, you will be much more inclining with my viewpoint and I'll be inclining with your viewpoint, and that's what is missing in organizations.”
