Face Quote by Ned Lamont
“For many residents, the DMV is the face of state government - it is an office that virtually every adult needs to interact with and for far too long it has been overly bureaucratic, arduous, and - quite frankly - operating in the 21st century while relying on 20th century processes.”
About This Quote
Source Speech: Press conference on DMV reform, Connecticut Governor, 2022
The DMV is seen as a bureaucratic, outdated institution that still uses old processes despite modern expectations.
In simple terms: DMV feels old-fashioned and slow.
Key Takeaway
Push for modernizing DMV services.
Themes
government
bureaucracy
modernization
public service
Mood
frustrated
hopeful
Type
policy
critique
When to use this quote
- citizen interactions
- license renewal
- vehicle registration
- public satisfaction
Key Concepts
administrative reform
digital transformation
Questions to Reflect On
- How can technology improve citizen experience?
- What reforms are most urgent?
A Different Perspective
Modern tech alone may not fix systemic inefficiencies.
![“You will find that [the] State [Department] is the kind of organisation which, though it does big things badly, does small things badly too.” quote by John Kenneth Galbraith](https://sms4smile.com/quotes/img-quotes/24c/john-kenneth-galbraith-643_big-things_you-will-find-that-the-state-department_176110.jpg)
