“Listening is terribly important if you want to understand anything about people. You listen to what they say and how they say it, what they share and what they are reticent about, what they tell truthfully and what they lie about, what they hope for and what they fear, what they are proud of, what they are ashamed of. If you don't pay attention to other people, how can you understand their choices through time and how their stories come out?”
