Access Quote by Lisa Gansky
“A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.”
About This Quote
Source Book: The Mesh: Why the Future of Business Is Sharing, 2015
Advocates that making services easily accessible builds stronger, lasting customer relationships.
In simple terms: Easy access builds loyalty.
Key Takeaway
Prioritize convenient, customer‑centric service.
Themes
customer service
loyalty
business strategy
Mood
optimistic
strategic
Type
business
motivational
When to use this quote
- retail stores
- online platforms
- subscription services
- customer support
Key Concepts
access
relationship building
value creation
Questions to Reflect On
- What access improvements would most please your customers?
- How can you measure loyalty gains?
A Different Perspective
May require significant investment in infrastructure.
