““If you look at Mugabe's entire political career, what is always missing is the essence of the person. He is a shrewd politician, a great survivor, but very very ruthless. There is nothing to commend him except his eloquency with words. He is mean-spirited even towards his own people. He is not moved by the plight of Zimbabweans, by people suffering and dying. He's immune to such calls on his feelings; he doesn't respond to pity.””