Bug Quote by Joel Spolsky
““The confidence you get from knowing about every crash, anywhere in the world, is crucial to delivering a high-quality product that needs to be used in the wild. In the consumer software business, you can't rely on your customers to tell you about crashes—many of them may not be technical enough, and most of them won't bother to take time off of their own important work to give you a useful crash report unless you make it completely automatic.””
About This Quote
Source Book: User Interface Design for Programmers, 2000
Knowing crash data worldwide is essential for building reliable software; automatic reporting is needed because users won’t provide it voluntarily.
In simple terms: Crash data is vital for quality; automate reporting.
Key Takeaway
Implement automatic crash reporting.
Themes
quality
reliability
automation
user experience
Mood
practical
analytical
Type
technical
inspirational
When to use this quote
- product development
- IT operations
- customer support
- devops
Key Concepts
software engineering
risk management
feedback loops
Questions to Reflect On
- How will you ensure privacy in crash reports?
- What tools can automate reporting effectively?
A Different Perspective
Automation may raise privacy concerns or add complexity.
