Bureaucracy Quote by Jennifer Pahlka
“We have to make bureaucracy sexy.”
About This Quote
Source Interview: TechCrunch Disrupt, 2013
Bureaucracy can be reimagined as engaging and attractive rather than dull and oppressive.
In simple terms: Make bureaucracy appealing.
Key Takeaway
Design processes that inspire.
Themes
innovation
design
government
engagement
Mood
optimistic
creative
Type
inspirational
practical
When to use this quote
- public sector reform
- startup collaboration
- citizen services
Key Concepts
public policy
user experience
systems thinking
Questions to Reflect On
- How can we make rules feel empowering?
- What design principles apply to institutions?
A Different Perspective
Changing culture may meet resistance from entrenched interests.
![“[The Utopia of Rules] should offer a challenge to us all. Should we just accept this bureaucracy as inevitable? Or is there a way to get rid of all those hours spent listening to bad call-centre music? Do policemen, academics, teachers and doctors really need to spend half their time filling in…” quote by Gillian Tett](https://sms4smile.com/quotes/img-quotes/223/gillian-tett-57286_accepting_the-utopia-of-rules-should-offer-a-chall_39418.jpg)
![“When the fountains of government [borrowing] abundance began to dry up, when through lack of funds and the impossibility of negotiating fresh loans the state was forced to check the extension of bureaucracy and to put a stop to public works, then and then only did the Italians realize what it…” quote by John T. Flynn](https://sms4smile.com/quotes/img-quotes/908/john-t-flynn-18493_abundance_when-the-fountains-of-government-borrowi_2663.jpg)
