Been Quote by Jeffrey R. Immelt
“September 11 was horrific, but I've been through enough crises before that I had my own pattern as to how to collect facts, what a leader should do, how to communicate with people, how to set up operating mechanisms to work our way through it.”
About This Quote
Source Speech: Post‑9/11 Leadership Talk, 2002
A leader must develop systematic ways to gather information, act decisively, and communicate clearly during crises.
In simple terms: Leaders need clear facts and communication in emergencies.
Key Takeaway
Build structured crisis response plans.
Themes
leadership
crisis management
communication
decision‑making
Mood
determined
analytical
Type
instructional
practical
When to use this quote
- corporate emergencies
- natural disasters
- public health crises
- political upheavals
Key Concepts
systems thinking
resilience
situational awareness
Questions to Reflect On
- How do you balance established protocols with novel challenges?
- When should you deviate from your usual fact‑collection method?
A Different Perspective
Over‑reliance on patterns can blind leaders to unique aspects of each crisis.
