Apologies Quote by Hugh Howey
““There was no going back. Apologies weren't welds; they were just an admission that something had been broken. Often between two people.””
About This Quote
Apologies are admissions of brokenness, not fixes; they acknowledge damage but require further repair.
In simple terms: Apologies admit damage, not fix it.
Follow apology with concrete repair.
Themes
Mood
Type
When to use this quote
- team disagreement
- personal conflict
- customer service
Key Concepts
Questions to Reflect On
- How will you repair the broken trust?
- What steps follow an apology?
Apologies without action can seem hollow.