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Always Quote by David M. Kelley

“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.” quote by David M. Kelley
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“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.”

David M. Kelley

About This Quote

Source Interview: IDEO Design Thinking Talk, 2015

Approaching problems with kindness, openness, and collaboration turns tough talks into enthusiastic outcomes.

In simple terms: Kind, open, collaborative problem solving improves difficult conversations.

Key Takeaway

Use empathy and transparency to involve others.

Themes

collaboration empathy communication leadership

Mood

optimistic constructive

Type

inspirational leadership

When to use this quote

  • team meetings
  • customer feedback sessions
  • family discussions
  • negotiations

Key Concepts

design thinking psychology conflict resolution

Questions to Reflect On

  • How can you balance openness with decisive action?
  • When might transparency backfire?
A Different Perspective

May be seen as overly idealistic in high‑stakes or hostile environments.

3.5 out of 5 (5 ratings)

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