Always Quote by David M. Kelley
“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.”
About This Quote
Source Interview: IDEO Design Thinking Talk, 2015
Approaching problems with kindness, openness, and collaboration turns tough talks into enthusiastic outcomes.
In simple terms: Kind, open, collaborative problem solving improves difficult conversations.
Use empathy and transparency to involve others.
Themes
Mood
Type
When to use this quote
- team meetings
- customer feedback sessions
- family discussions
- negotiations
Key Concepts
Questions to Reflect On
- How can you balance openness with decisive action?
- When might transparency backfire?
May be seen as overly idealistic in high‑stakes or hostile environments.