Zappos Quotes
- Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that… — Tony Hsieh
- Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. — Tony Hsieh
- Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our… — Tony Hsieh
- Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get… — Tony Hsieh
- Zappos is a customer service company that just happens to sell shoes. — Tony Hsieh