Educational Quotes

1398 quotes by 806 authors

I think it's very important that whatever you're trying to make or sell or teach has to be basically good. A bad product and you… — Martha Stewart
Make your customers comfortable and they will give you their lives. — Paul Orfalea
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is… — Peter Drucker
The definition of salesmanship is the gentle art of letting the customer have it your way. — Ray Kroc
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to… — Richard Branson
The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams
You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers. — Rupert Murdoch
Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you… — Seth Godin
The only purpose of customer service is to change feelings. — Seth Godin
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good… — Susan Ward
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and… — Susan Ward
Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the… — Susan Ward
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making… — Susan Ward
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position… — Susan Ward
Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people… — Susan Ward
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! — Susan Ward
Lower prices are not service; they're just lower prices. — Susan Ward
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is! — Tom Peters
Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median -… — Tom Peters

Who Wrote These Educational Quotes

806 authors contributed a total of 1,398 Educational Quotes, led by these top contributors: