Susan Ward Quotes
- Be helpful - even if there's no immediate profit in it.
- Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good…
- Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and…
- Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the…
- Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making…
- Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position…
- Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people…
- The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
- Lower prices are not service; they're just lower prices.
- I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.
- We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of this…