Sanjay Kumar Quotes

15 quotes in 192 categories

• Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
• I think that a lot of companies are still amazingly price sensitive.
• There are companies that are cutting their costs by over 50% by offshoring.
• Failure is unfortunately as common as success.
• Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
• Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime…
• Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They…
• Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
• So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
• India has the unique advantages of having the biggest domestic market and this should support IT companies.
• Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally…
• We have believed at CA that consolidation of this industry is something that was required ten years ago.
• One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
• We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about…
• But the real focus should be on people who are buying today because the base is so big it will take a long time for…

Browse Sanjay Kumar Quotes by Category