Ron Kaufman

First be effective and then be efficient.

— Ron Kaufman

To see like a customer, be like a customer.

— Ron Kaufman

Crossing barriers can be as simple as a smile.

— Ron Kaufman

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of…

— Ron Kaufman

Things that are obvious don't need to be talked about. Things that are missing, do.

— Ron Kaufman

Make your service systems so strong that everyone looks like a genius.

— Ron Kaufman

What you did in the past is how you got to today. What you do today is how you will get to…

— Ron Kaufman

Always do what you can do instead of worrying about what you can't.

— Ron Kaufman

Good customers want good quality service. Great customers want it even more.

— Ron Kaufman

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

— Ron Kaufman

A great leader makes what is visible in their mind, visible to all.

— Ron Kaufman

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

— Ron Kaufman

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

— Ron Kaufman

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

— Ron Kaufman

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

— Ron Kaufman

Let today's strong performance be your starting point for tomorrow.

— Ron Kaufman

Are people being the least you expect of them, or the best they expect themselves to be?

— Ron Kaufman

When something needs to be improved, take your medicine - fix it.

— Ron Kaufman

Without commitment, no price will be low enough. With commitment, no price will be too high.

— Ron Kaufman

Intelligence is useful. Energy is valuable. Integrity is essential.

— Ron Kaufman

When a customer asks what no one else has ever asked, pay close attention.

— Ron Kaufman

Convince people and you win their minds. Inspire people and you win their hearts.

— Ron Kaufman

Let your imagination soar. What you can do for customers is more than you see today.

— Ron Kaufman

If you haven't given them your trust, you haven't given them enough.

— Ron Kaufman

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

— Ron Kaufman

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

— Ron Kaufman

How much good can you do today? How much love can you give? How much care and kind attention?

— Ron Kaufman

The only way to go further than you've been is to take an extra step.

— Ron Kaufman

The true measure of what you put in, is what's received on the other end.

— Ron Kaufman

You cannot change what has already happened. You can always change the way you respond.

— Ron Kaufman

Passion isn't always available. The committed get things done even without it.

— Ron Kaufman

Your approval gives others the confidence to serve, to learn, to try.

— Ron Kaufman

Giving great service requires the right people and the right service tools.

— Ron Kaufman

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

— Ron Kaufman

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

— Ron Kaufman

What matters more? What you said you'd do, what you hoped to do, or what you did?

— Ron Kaufman

If you're always doing what you've always done, you'll never see (or become) what you could be!

— Ron Kaufman

The first step to delighting your customers is being there when they need you.

— Ron Kaufman

Testimonials describe what has been, and are a promise of what is to come.

— Ron Kaufman

Selfless acts are a source of profound meaning for your self and your life.

— Ron Kaufman