There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way… — Ron Kaufman Copy Share Image
If you turn your back on a customer, you turn your back on success. — Ron Kaufman Customer Copy Share Image
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow. — Ron Kaufman Bounds Copy Share Image
If you only give back what you get from other people, you're not giving as much as you can. — Ron Kaufman Culture Copy Share Image
Always trust people and they may let you down. Always distrust people and you have let them down. — Ron Kaufman Culture Copy Share Image
You can't always hire great service providers, but you can create them. — Ron Kaufman Great service Copy Share Image
If they're going to remember the problem, make sure they remember it fondly. — Ron Kaufman Culture Copy Share Image
The most valuable person is the one who cherishes the value in others. — Ron Kaufman Copy Share Image
If your customers have to ask you for it, you haven't been thinking far enough ahead. — Ron Kaufman Copy Share Image
The bottom line is a by-product of taking care of your main product - your customers. — Ron Kaufman Copy Share Image
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman Business Copy Share Image
The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman Culture Copy Share Image
You are the person who determines what you do. That's a big responsibility. Make the most of it. — Ron Kaufman Big responsibility Copy Share Image
What you did in the past is how you got to today. What you do today is how you will get to… — Ron Kaufman Culture Copy Share Image
Good customers want good quality service. Great customers want it even more. — Ron Kaufman Culture Copy Share Image
Make your service systems so strong that everyone looks like a genius. — Ron Kaufman Genius Copy Share Image
Things that are obvious don't need to be talked about. Things that are missing, do. — Ron Kaufman Culture Copy Share Image
If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman Culture Copy Share Image
When your staff are 'information-rich', their information can make you rich! — Ron Kaufman Culture Copy Share Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of… — Ron Kaufman Culture Copy Share Image
Let your customers say, 'Well, here I am,' while you say, 'There you are!'. — Ron Kaufman Copy Share Image
Don't let high-speed completely replace high-touch. Your customers may appreciate both. — Ron Kaufman Copy Share Image
Give your customers what they want today, and help them see tomorrow. — Ron Kaufman Customer Copy Share Image
If you wait until you have to change, you may have waited too long. — Ron Kaufman Change Copy Share Image
When only a little can be done, doing it becomes the greatest you can do. — Ron Kaufman Copy Share Image
Employees are the key to your success with customers. Treat them well! — Ron Kaufman Culture Copy Share Image
Acting after being asked is compliance. Acting without being asked is kindness. — Ron Kaufman Acting Copy Share Image
Constant acts of goodness are worth far more than rare acts of greatness. — Ron Kaufman Copy Share Image
If customers say you're just 'all right', you've not done enough, you've failed to delight. — Ron Kaufman Culture Copy Share Image
When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman Commitment Copy Share Image
