Herb Kelleher Quotes
36 quotes
in 443 categories
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We have a strategic plan. It's called 'doing things'.
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I learned it by doing it, and I was scared to death.
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Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.
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You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
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If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which…
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You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're…
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One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position…
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Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
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It is my practice to try to understand how valuable something is by trying to imagine myself without it.
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I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it…
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The business of business is people.
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To be an excellent leader, you have to be a superb follower,
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You don't hire for skills, you hire for attitude. You can always teach skills.
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If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it.…
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Sometimes you need a little courage too just to buck popular opinion.
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The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
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Treat your employees like customers.
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We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude.…
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The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
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If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
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