Harry Gordon Selfridge Quotes
- The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.
- The boss says 'I'; the leader, 'we'.
- Excite the mind, and the hand will reach for the pocket.
- The boss says 'Go'; the leader says 'Let's go!'
- Get the confidence of the public and you will have no difficulty in getting their patronage.
- Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly,…
- Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at…
- There are no hard times for good ideas.
- The customer is always right.
- The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires…