Belief Quote by Anonymous

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

— Peter Drucker

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

— Peter Drucker

'Quality' means what will sell and do a customer some good - at least try to.

— W. Edwards Deming

Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards…

— Ed Robertson

“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise,…

— Penelope Przekop

Everybody wants to own quality, but quality takes time, and it takes money.

— John Schnatter

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

— W. Edwards Deming

If you don't know who your customer is, you don't know what quality is.

— Eric Ries

If we do not know who the customer is, we do not know what quality is.

— Eric Ries

The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.

— Subir Chowdhury

Quality is the one absolutely necessary ingredient of all the most successful companies in the world.

— Frank Perdue

If the quality is there, the consumer will want it, buy it and pay for it.

— Frank Perdue