“It's like you are a car, a nice car that hadn't been washed for a year. And then you got a wash and wax and all the trimmings. You're sparkling, but you're still the same great car.” — Lissa Price Copy Share Image
Attractive things work better When you wash and wax a car, it drives better, doesn’t it? Or at least feels like it does. — Donald A. Norman Copy Share Image
