So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. — Sanjay Kumar Copy Share Image
I'm equally comfortable in getting out there and taking a stand when I have to take a stand. — Sanjay Kumar Copy Share
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices.… — Sanjay Kumar Copy Share
India has the unique advantages of having the biggest domestic market and this should support IT companies. — Sanjay Kumar Copy Share
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to… — Sanjay Kumar Copy Share
It didn't make a lot of sense for us to be doing Lotus Notes implementations. — Sanjay Kumar Copy Share
We have believed at CA that consolidation of this industry is something that was required ten years ago. — Sanjay Kumar Copy Share
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service… — Sanjay Kumar Copy Share
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers… — Sanjay Kumar Copy Share
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. — Sanjay Kumar Copy Share
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics… — Sanjay Kumar Copy Share
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large… — Sanjay Kumar Copy Share
One, we committed to put about 650 people in the field to focus totally on customer satisfaction. — Sanjay Kumar Copy Share
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team. — Sanjay Kumar Copy Share
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they… — Sanjay Kumar Copy Share
