“doing the same thing twice will not predictably or necessarily lead to the same result. It is this characteristic that makes static checklists and best practices, while valuable, insufficient to prevent catastrophes from occurring. See” — Gene Kim Copy Share Image
“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They… — Gene Kim Copy Share
“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or… — Gene Kim Copy Share
“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to… — Gene Kim Copy Share
“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,… — Gene Kim Copy Share
“To even get feedback from our integration process would require twenty-four to thirty-six hours.” — Gene Kim Copy Share
“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely… — Gene Kim Copy Share
“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of… — Gene Kim Copy Share
“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,… — Gene Kim Copy Share
“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.” — Gene Kim Copy Share
“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,… — Gene Kim Copy Share
“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,” — Gene Kim Copy Share
“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.” — Gene Kim Copy Share
