“Who has control in a conversation, the guy listening or the guy talking? The listener, of course. That’s because the talker is revealing information while the listener, if he’s trained well, is directing the conversation toward his own goals. He’s… — Chris Voss Copy Share Image
The aging process seems to strike first at the mechanism which warns that we have been talking too much and the listener is growing restless. The signal isn't perfect at any age - drink, for instance, throws it right out… — Barbara Walters Copy Share Image
