“When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That… — Susan C. Young Copy Share Image
“When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value… — Susan C. Young Copy Share Image
“Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire… — Susan C. Young Copy Share Image
“All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is… — Susan C. Young Copy Share Image
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver… — Susan C. Young Copy Share Image
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how… — Susan C. Young Copy Share Image
“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to… — Susan C. Young Copy Share Image
“The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power… — Susan C. Young Copy Share Image
“Be the "Liker" “If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother… — Susan C. Young Copy Share Image
“At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached,… — Susan C. Young Copy Share Image
“Smiling Bloopers • Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly "hello.") • Transitioning from a… — Susan C. Young Copy Share Image
“For more than forty years, Judith Martin has inspired the world with advice on etiquette excellence, proper behavior, and codes of conduct… — Susan C. Young Copy Share Image
“My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself.… — Susan C. Young Copy Share Image
“17 Ways to Just Be Nice “No act of kindness, no matter how small, is ever wasted.” ―Aesop 1. Be sincere. 2.… — Susan C. Young Copy Share Image
“In her book, Ask Outrageously! my friend Linda Swindling suggests to “Mimic the body language of the most powerful people you know.… — Susan C. Young Copy Share Image
“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing… — Susan C. Young Copy Share Image
“It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person.… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you… — Susan C. Young Copy Share Image
“Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health… — Susan C. Young Copy Share Image
“While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love… — Susan C. Young Copy Share Image
“Have you decided to simply smile and nod to avoid a confrontation with someone who was being a jerk? Have you ever… — Susan C. Young Copy Share Image
“High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger generations. As a new social… — Susan C. Young Copy Share Image
“Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to… — Susan C. Young Copy Share Image
“When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes… — Susan C. Young Copy Share Image
“Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a… — Susan C. Young Copy Share Image
“As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her… — Susan C. Young Copy Share Image
