“An agreed-on language is fundamental to success in any discipline, yet confusion has permeated product development because companies continue to define "requirements" as any kind of customer input: customer wants, needs, benefits, solutions, ideas, desires, demands, specifications, and so on.… — Anthony Ulwick Copy Share Image
“The point is best made by stating that not all systems are requirements-driven, at least, not driven by formal written requirements of the kind we have described so far [Rechtin 97]. As an example: A city is a people-made system,… — Derek Hatley Copy Share Image