“Strive to be pleased and accepting rather than angry and resistant.” — Susan C. Young Copy Share Image
“Smile generously at others and you may find that their smiles are returned right back to you.” — Susan C. Young Copy Share Image
“A positive attitude will stimulate creative thinking and constructive problem-solving.” — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Strive to be optimistic rather than pessimistic— forgiving rather than a grudge holder.” — Susan C. Young Copy Share Image
“A positive attitude feels a heck of a lot better than a negative one.” — Susan C. Young Copy Share Image
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and… — Susan C. Young Copy Share Image
“Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it… — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“Being prepared and sharing your knowledge earns the confidence of those who are interviewing you, depend on your expertise, or seek you… — Susan C. Young Copy Share Image
“Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence,… — Susan C. Young Copy Share Image
“Preparation will not only fortify your confidence to approach life from a position of strength, but it will impress other people as… — Susan C. Young Copy Share Image
“All the elements of greater emotional awareness can weave together to ensure you make a more positive impact.” — Susan C. Young Copy Share Image
“Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly… — Susan C. Young Copy Share Image
“Whether you are in business or simply want to be remembered positively, frankly consider these things: What makes you feel special and… — Susan C. Young Copy Share Image
“Humor can heal the heart, instill hope, bring people together, and remind them that life isn’t meant to be so doggone serious.… — Susan C. Young Copy Share Image
“Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for… — Susan C. Young Copy Share Image
“I’ve Got to Trust You to Like You People want to do business with people whom they like and trust. If anything… — Susan C. Young Copy Share Image
“Does your appearance accurately convey the message of who you are that you are trying to get across? When trying to make… — Susan C. Young Copy Share Image
“Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and questions pull. Don’t you prefer the… — Susan C. Young Copy Share Image
“Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015,… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, “Ladies, I have… — Susan C. Young Copy Share Image
“In our high-tech world today, there are unlimited ways with which you can search for people, places, and events to connect you… — Susan C. Young Copy Share Image
“As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal… — Susan C. Young Copy Share Image
“My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?… — Susan C. Young Copy Share Image
“In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding… — Susan C. Young Copy Share Image
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean… — Susan C. Young Copy Share Image
“Earning Trust & Cooperation The number one thing which stands between you and meeting a new person is tension. What is the… — Susan C. Young Copy Share Image
“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an… — Susan C. Young Copy Share Image
“When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for… — Susan C. Young Copy Share Image
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in… — Susan C. Young Copy Share Image
“Can I Trust You? Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the… — Susan C. Young Copy Share Image
