“To ensure quality, then, excellence must be an earned word, attributed by others to us, not proclaimed by us about ourselves. It is the responsibility of good leaders to make sure that words remain attached to the meanings and ideals… — Ed Catmull Copy Share Image
The potential of this nation is as boundless as the imagination and drive of the American people. . . . Quality management is not just a step. It must be a new style of working. Even a new style of… — George H. W. Bush Copy Share Image
