“Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when… — Kim Malone Scott Copy Share Image
“to communicate clearly enough so that there’s no room for interpretation, but also humbly.” — Kim Malone Scott Copy Share
“That’s why it’s crucial to remind people that an important part of Radically Candid relationships is opening yourself to the possibility of connecting with… — Kim Malone Scott Copy Share
“You may be worried about earning their respect, and that’s natural. Unfortunately, though, being overly focused on respect can backfire because it’ll make you… — Kim Malone Scott Copy Share
“I used to keep a box of tissues in my office in case of tears. Then a person I worked with made a habit… — Kim Malone Scott Copy Share
“A good rule of thumb for any relationship is to leave three unimportant things unsaid each day.” — Kim Malone Scott Copy Share
“Here’s what I need to do to stay centered: sleep eight hours, exercise for forty-five minutes, and have both breakfast and dinner with my… — Kim Malone Scott Copy Share
“When you do organize a social event at work, bear these warnings in mind: even non-mandatory events can feel mandatory.” — Kim Malone Scott Copy Share
“Jobs articulated this approach more gently in an interview with Terry Gross: “At Apple we hire people to tell us what to do, not… — Kim Malone Scott Copy Share
“Is it my job to build a great company," I asked, " or am I really just some sort of emotional babysitter?" …"This is… — Kim Malone Scott Copy Share
“SOME COMPANIES PUT a lot of effort into bringing employees together outside of the office. It might be a happy hour, or a holiday… — Kim Malone Scott Copy Share
“The fastest path to artificial relationships at work, and to the gravitational pull of organizational mediocrity, is to insist that everyone have the same… — Kim Malone Scott Copy Share
“In Managing at Apple, we often played a video of Steve explaining his approach to giving criticism. He captured something very important: “You need… — Kim Malone Scott Copy Share
“Richard Tedlow’s biography of Andy Grove, Intel’s legendary CEO, asserts that management and leadership are like forehand and backhand. You have to be good… — Kim Malone Scott Copy Share
“The essence of leadership is not getting overwhelmed by circumstances.” — Kim Malone Scott Copy Share
