“Ask yourself and become more aware—are you . . . • Speaking poorly of others in judgment, gossip, and intolerance? • Looking… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith… — Susan C. Young Copy Share Image
“Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should… — Susan C. Young Copy Share Image
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or… — Susan C. Young Copy Share Image
“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the… — Susan C. Young Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person… — Susan C. Young Copy Share Image
“It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym,… — Susan C. Young Copy Share Image
“I remember hearing years ago about a centenarian being interviewed on her birthday. She was asked, “Throughout your life, you have witnessed… — Susan C. Young Copy Share Image
“Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country… — Susan C. Young Copy Share Image
“Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have… — Susan C. Young Copy Share Image
“Hostess with the Mostest “Think of a time when you have had a party in your home or had friends over for… — Susan C. Young Copy Share Image
“It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we… — Susan C. Young Copy Share Image
“Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing… — Susan C. Young Copy Share Image
“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it… — Susan C. Young Copy Share Image
“To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate… — Susan C. Young Copy Share Image
“What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than… — Susan C. Young Copy Share Image
“Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive… — Susan C. Young Copy Share Image
“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you.… — Susan C. Young Copy Share Image
“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will… — Susan C. Young Copy Share Image
“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than… — Susan C. Young Copy Share Image
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming… — Susan C. Young Copy Share Image
“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been… — Susan C. Young Copy Share Image
“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige,… — Susan C. Young Copy Share Image
“While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world.… — Susan C. Young Copy Share Image
“Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It… — Susan C. Young Copy Share Image
“A man worth his salt will treat a lady like a lady and make the effort to be a gentleman. While independent… — Susan C. Young Copy Share Image
“Having moved from Florida to Wisconsin, it has been an interesting exercise for me to attend networking events where I did not… — Susan C. Young Copy Share Image
“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to… — Susan C. Young Copy Share Image
“Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye… — Susan C. Young Copy Share Image
“The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . • Warm •… — Susan C. Young Copy Share Image
“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention… — Susan C. Young Copy Share Image
“Welcome" is a word to use often! Leaders who maintain an open-door policy inspire trust, teamwork, and healthier communication. They are more… — Susan C. Young Copy Share Image
“Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that… — Susan C. Young Copy Share Image
“What is easy for one person may be terrifying for another. Not all people have developed an unshakable confidence to kick butt… — Susan C. Young Copy Share Image
![“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and…” quote by Susan C. Young](https://sms4smile.com/quotes/i/2af/susan-c-young-156_communication-skills_service-sur-vis-noun-1-the-act-of-helpin_1323690.jpg)
