“Stop agreeing with everything I say! It's not as if you're going to solve everything by admitting your mistakes. Whether or not you admit then or not, mistakes are mistakes." "It's true," I said. It -was- true.” — Haruki Murakami Copy Share Image
The measure of a man cannot be whether he ever makes mistakes, because he will make mistakes. It's what he does in response to his mistakes. The same is true of companies. We have to apologize, we have to fix… — Wil Shipley Copy Share Image
