Thomas Gordon, founder of P.E.T. (Parent Effectiveness Training), observed that when children are behaving in a way that interferes with your ability to meet your needs, shouting direct orders to them doesn't work very well. So, he advised sending I… — Ben Yagoda Copy Share Image
I know that shorter messages are better in terms of reply rate. The optimal length is something like 50 characters. Characters, not words. — Christian Rudder Copy Share Image
