It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth — W. Edwards Deming Copy Share Image
To manage one must lead. To lead, one must understand the work that he and his people are responsible for — W. Edwards Deming Copy Share Image
...the most important things we need to manage can't be measured. — W. Edwards Deming Copy Share Image
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share
“It is not enough to just do your best or work hard; You must know what to work on.” — W. Edwards Deming Copy Share
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. — W. Edwards Deming Copy Share
