Today, the U.S. fleet has shrunk to just four main carriers, which control 80 percent-plus of the U.S. market. No wonder passengers are at the mercy of the major airlines: flights jam-packed, routes slashed, service to smaller airports dumped. — Paul Solman Copy Share Image
In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for baggage handling and the fewest complaints for the number of customers carried - we dedicated an… — Herb Kelleher Copy Share Image
