We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice.… — Ana Patricia Botin Copy Share Image
I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture? — Ana Patricia Botin Copy Share Image
I want the best people, not just on the banking side but on innovation and technology. — Ana Patricia Botin Copy Share Image
I get the sense that the British do not like to look at things on the bright side of life. Maybe it has something… — Ana Patricia Botin Copy Share Image
We need to change how we run banks. We need to change the culture. If we get it right, we can have a huge… — Ana Patricia Botin Copy Share Image
We are a challenger bank; let me say that once, twice, and three times if necessary because people still sometimes think of us as… — Ana Patricia Botin Copy Share Image
It has to be convenient. You have to be able to bank with me anytime. — Ana Patricia Botin Copy Share Image
I'm confident in our team and our capacity to continue to deliver. — Ana Patricia Botin Copy Share Image
When times are tough, we tend to outperform as margins increase. — Ana Patricia Botin Copy Share Image
