Perception is all there is. If the customer think he's right, he's right. — Tom Peters Copy Share Image
If no one is pissed-off with you then you are dead but just haven't figured it out yet. — Tom Peters Copy Share Image
Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul… — Tom Peters Copy Share Image
If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader. — Tom Peters Copy Share Image
If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or… — Tom Peters Copy Share Image
If you love your company and love what you do, you will serve your customers better-period! — Tom Peters Copy Share Image
The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's… — Tom Peters Copy Share Image
Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a… — Tom Peters Copy Share Image
I still read quite a few printed books, but if something is available in digital format I do not print it before… — Tom Peters Copy Share Image
Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw… — Tom Peters Copy Share Image
Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if… — Tom Peters Copy Share Image
Forget all the conventional 'rules' but one. There is one golden rule: Stick to topics you deeply care about and don't keep… — Tom Peters Copy Share Image
The most important and visible outcropping of the action bias in excellent companies is their willingness to try things out, to experiment.… — Tom Peters Copy Share Image
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make… — Tom Peters Copy Share Image
As project chief you are creating a narrative, a story, a good yarn. If you look at the process-journey that way, you… — Tom Peters Copy Share Image
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail… — Tom Peters Copy Share Image
Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to… — Tom Peters Copy Share Image
Many flagship state universities have wonderful digital libraries that are accessed by people around the world. In future, if not current, budget… — Tom Peters Copy Share Image
Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an… — Tom Peters Copy Share Image
Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in… — Tom Peters Copy Share Image
We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims… — Tom Peters Copy Share Image
It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no… — Tom Peters Copy Share Image
If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing… — Tom Peters Copy Share Image
If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will… — Tom Peters Copy Share Image
Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be… — Tom Peters Copy Share Image
The market may never coalesce around one basic design, or even around two or three dominant devices. — Tom Peters Copy Share
If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a… — Tom Peters Copy Share
Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. — Tom Peters Copy Share
Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for. — Tom Peters Copy Share
I don't know what it means to manage the human imagination, but I do know that imagination is the main source of value in… — Tom Peters Copy Share
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in… — Tom Peters Copy Share
Think about the market, think about the design, and think about who is going to design for that market. Hit the mark. — Tom Peters Copy Share
“The “Excellence Standard” is not about Grand Outcomes. In Zenlike terms, all we have is today. If the day’s work cannot be assessed as… — Tom Peters Copy Share
What you decide not to do is probably more important that what you decide to do. — Tom Peters Copy Share
