“The goal with hostages is to gradually lower expectations; in nonhostage crises, it's to lower emotions.” — Dave Cullen Copy Share Image
“Just five minutes, God, I chant like some hostage negotiator on the brink of a resolution. Five minutes alone. Please, please. Please.” — Shannon Celebi Copy Share Image
“In 1973, Jan Erik Olsson walked into a small bank in Stockholm, Sweden, brandishing a gun, wounding a police officer, and taking… — Rachel Lloyd Copy Share Image
