“You stay alive in the practice of leadership by reducing the extent to which you become the target of people’s frustrations. The best way to stay out of range is to think constantly about giving the work back to the… — Ronald A. Heifetz Copy Share Image
“Your goal should be to keep the temperature within what we call the productive zone of disequilibrium (PZD): enough heat generated by your intervention to gain attention, engagement, and forward motion, but not so much that the organization (or your… — Ronald A. Heifetz Copy Share Image
Exercising leadership is an expression of your aliveness... But when you cover yourself up, you risk losing something as well. In the struggle to… — Ronald A. Heifetz Copy Share Image
And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off… — Ronald A. Heifetz Copy Share Image
“The person who has a disproportionate need for control, who is too hungry for power, is susceptible to losing sight of the work.” — Ronald A. Heifetz Copy Share Image
“When you need someone to talk to in difficult times, it’s tempting to try to turn a trusted ally into a confidant as well.… — Ronald A. Heifetz Copy Share Image
But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict — Ronald A. Heifetz Copy Share Image
“When you lead people through difficult change, you take them on an emotional roller coaster because you are asking them to relinquish something—a belief,… — Ronald A. Heifetz Copy Share Image
“You know best who you really are by watching what you do rather than listening to what you say.” — Ronald A. Heifetz Copy Share Image
Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them… — Ronald A. Heifetz Copy Share Image
“Win-win solutions are ideal but not common with strategic choices. When we hear someone talk "win-wins," we wonder if anything really lasting is going… — Ronald A. Heifetz Copy Share Image
