“Incompetent people are, at most, 1% of the problem. The other 99% are good people trying to do a good job who make very simple mistakes and it's the processes that set them up to make these mistakes.” — Lucien Leape Copy Share Image
“Incompetent people are, at most, 1% of the problem. The other 99% are good people trying to do a good job who make very… — Lucien Leape Copy Share Image
