“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with… — Susan Scott Copy Share Image
“We resent being talked to. We’d rather be talked with. So will all of the experts and the terminally self-absorbed please leave the room… — Susan Scott Copy Share Image
“Ask yourself . . . What are my goals when I converse with people? What kinds of things do I usually discuss? Are there other topics that… — Susan Scott Copy Share Image
“A leader’s job is to get it right for the organization, not to be right.” — Susan Scott Copy Share Image
“Authenticity is not something you have—it’s something you choose. In” — Susan Scott Copy Share Image
“I want us all to stop thinking only in terms of accomplishments, of task and completion, of beating the competition, of gathering income and… — Susan Scott Copy Share Image
“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.” — Susan Scott Copy Share Image
“Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent” — Susan Scott Copy Share Image
“I shared what I feel is the right way to go, the right course of action, and I suspect some of you may see… — Susan Scott Copy Share Image
